The Impact of the Information Technology Characteristics on the Quality of the Tourism Product - Dar Qasr Al-Kazimiya Hotel as a Model
Keywords:
information technology – the quality of the tourism product.
Abstract
The research aims to know the impact of the information technology characteristics on the quality of the tourism product - Dar Qasr Al-Kazimiya Hotel as a model, as well as diagnosing the mechanism and identifying the capabilities and abilities of the organization (the research community) regarding information technology and the quality of the tourism product and the extent of their availability on the ground. To achieve this objective, the dimensions of the independent variable were adopted. Information technology (hardware components, software, databases, communications, human resources), and the dimensions of tourism product quality represented by (reliability, dependability, responsiveness, empathy, and tangibility) were adopted. The research included the following topics:
References
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10. Jakpar, S., Goh Sze Na, A., Johari, A., & Myint, K, T. (2012) “Examining the Product Quality Attributes That Influences Customer Satisfaction Most When the Price Was Discounted: A Case Study in the Kuching Sarawak Curtin University of Technology Sarawak Campus".
11. Karnstedt, A, &Winter, J. (2015) “ Defining and measuring service quality in a manufacturing company “ Retrieved from Master of Science Thesis in the Master Degree program Quality and Operations Management, Anders Karnstedt & Julia Winter http://publications.lib.chalmers.se/records/fulltext/218424/218424.pdf
12. Mcfarian, E., '' Information Technology changes: The way you compete'', Harvard Business Review, May – june 1984.
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15. Qandilji, Amer Ibrahim and Al-Janabi, Alaa Al-Din Abdul Qader, “Management Information Systems and Information Technology”, 4th edition, Dar Al-Masirah for Publishing, Distribution and Printing, Amman, Jordan, 2009.
16. Rowely, J., ''The Basics of Information Technology'', Clive Bingley, London, 1988.
17. Yulianda, S., & Handayani , T.(2015). “The Effect of Two Aspects-Quality Products and Consumers Psychology – Toward the Purchase Decisions of Samsung Mobile Phone “. Mediterranean Journal of Social Sciences, 6(5), 203-208.
https://journals.researchparks.org/index.php/IJIE
المجلة السادسة
2. Al-Hadi, Mohamed, “Information Technology, Library and Its Applications”, 1st edition, Dar Al-Shorouk, Cairo, 1989.
3. Al-Mashhadani, Shaima Abdul Latif Salman, “The relationship between information technology and training and its impact on distinctive capabilities - a survey study of the performance of managers working in the General Land Transport Company,” Master’s thesis, College of Administration and Economics - University of Baghdad, 2002
4. Al-A'abadi, Hashim Fawzi and Jalil Kadhim Al-A'ardi, “Information Management Systems: A Strategic Perspective,” Dar Safaa for Publishing and Distribution, Amman 2007.
5. Al-Housh, Abu Bakr Mohamed, “Information Technology and the Library of the Future,” Arab Journal of Information, Volume Ten, Issue Two, 1989.
6. Al-Tai'e, Hamid Abdel Nabi (2004) “Tourism Marketing - A Strategic Introduction,” 1st edition.
7. Aqili, Omar Wasfi, “An Introduction to the Integrated Methodology for Total Quality Management,” Wael Publishing House, Amman, Jordan, 2009.
8. Burhan, Mohamed, and others, “Information Technology and Public Administration in Arab Countries,” Arab Journal of Management, Issue (1), 1988.
9. Hassan, Ghada Saleh (2008) “The Economics of Tourism”, first edition, Dar Al-Wafaa Al-Dunya for Printing and Publishing, Alexandria, Egypt.
10. Jakpar, S., Goh Sze Na, A., Johari, A., & Myint, K, T. (2012) “Examining the Product Quality Attributes That Influences Customer Satisfaction Most When the Price Was Discounted: A Case Study in the Kuching Sarawak Curtin University of Technology Sarawak Campus".
11. Karnstedt, A, &Winter, J. (2015) “ Defining and measuring service quality in a manufacturing company “ Retrieved from Master of Science Thesis in the Master Degree program Quality and Operations Management, Anders Karnstedt & Julia Winter http://publications.lib.chalmers.se/records/fulltext/218424/218424.pdf
12. Mcfarian, E., '' Information Technology changes: The way you compete'', Harvard Business Review, May – june 1984.
13. O'BRIEN, James A., Management Information System Irwin Inc, USA. 1998.
14. Organizational Behavior, 9th ed., South – Western College publishing, http:/ www.pacis-net.org/file/2005/390.pdf,, 26/01/2008, 20:45h
15. Qandilji, Amer Ibrahim and Al-Janabi, Alaa Al-Din Abdul Qader, “Management Information Systems and Information Technology”, 4th edition, Dar Al-Masirah for Publishing, Distribution and Printing, Amman, Jordan, 2009.
16. Rowely, J., ''The Basics of Information Technology'', Clive Bingley, London, 1988.
17. Yulianda, S., & Handayani , T.(2015). “The Effect of Two Aspects-Quality Products and Consumers Psychology – Toward the Purchase Decisions of Samsung Mobile Phone “. Mediterranean Journal of Social Sciences, 6(5), 203-208.
https://journals.researchparks.org/index.php/IJIE
المجلة السادسة
Published
2023-11-05
How to Cite
Dr. Hassan Odah Ghdaab, & Dr. ALI lSSA JASIM. (2023). The Impact of the Information Technology Characteristics on the Quality of the Tourism Product - Dar Qasr Al-Kazimiya Hotel as a Model. Central Asian Journal of Literature, Philosophy and Culture, 4(11), 58-72. Retrieved from https://cajlpc.centralasianstudies.org/index.php/CAJLPC/article/view/1049
Section
Articles
